Associate Customer Service Manager

Job Description:
We are looking for a proactive and customer-focused Associate Customer Service Manager to support daily customer service operations and assist in managing a service team. The candidate will ensure high levels of customer satisfaction, handle escalations, and help improve service quality and team performance.

Key Responsibilities:

• Support the Customer Service Manager in daily operations
• Handle customer escalations and resolve issues efficiently
• Monitor service quality, response times, and customer feedback
• Assist in training and mentoring customer service executives
• Maintain customer records and prepare service reports
• Coordinate with internal teams to ensure timely service delivery
• Ensure company policies and service standards are followed

Required Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-resolution abilities
• Basic computer knowledge (CRM tools, MS Excel, email systems)
• Ability to manage multiple tasks and work under pressure

Eligibility:

• Any graduate (preferred)
• 1–3 years of experience in customer service or support roles
• Experience in banking, retail, BPO, or service industries is an advantage

Salary & Benefits:

• Salary: ₹20,000 – ₹40,000 per month (based on experience)
• Performance-based incentives
• Career growth and leadership opportunities

Work Timings:

• Full-time (Office / Shift-based)

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